Shipping

 

In order to minimize wastage, we start make our product once order is placed. Orders are usually dispatched within 25 to 30 business days*

 

Please note that Sundays and Public Holidays are not set as working days for standard deliveries.

 

International Shipping is done via UPS.

 

Domestic shipping is via Dartair or any other courier service provider suitable for respective area

 

 

International orders: We charge standard shipping charges starting from USD 20 and going upto USD 60 as per location, weight and volume of the shipment. We offer free shipping for international orders above USD 500.

 

Domestic order: Shipping is free within India.

 

 

 

 

International order: Duties & Taxes for international orders are not included in orders, and are over and above any shipping and handling charges paid at checkout. Most countries charge duties on imported items which are levied at the time of port entry and they vary based on the destination country and the products imported. Duties and taxes will need to be paid directly to the shipping agency (UPS.) at the time of your order delivery after you receive an invoice by the shipping agent.

 

Domestic Orders: All prices mentioned on the website are inclusive of Indian GST.

 

 

 

After an order is placed on the online store, a customer can ask for cancellation and refund within first 3 days.

 

Please note 5% (of order value) cancellation/handling fees would be charged for account/card refund. The cancellation charges are equivalent to online payment processing charges levied by payment gateways.

 

Eira is a designer label and works on a ‘made to order’ model. Once an order goes into production, cancellation and refund is not possible.

 

Please note orders once shipped cannot be cancelled.

 

Please note during Sale, return, exchange and refund will not be applicable. Exchange will be entertained only if product has a problem or defect.

 

 

 

RETURNS (if applicable)

 

For our domestic orders To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging with tag and must be returned within 7 working days.

 

For our international customers, returns are not always possible due to logistic issues. This is because return shipments to India attract substantial duty/tax charges and more often than not are not able to cross logistical and customs hurdles and consequently, never reach back to us. For international returns, the freight to India, duty/tax payment at port of entry in India and freight back to respective country is to be borne by the customer. Please note international returns are only possible for exchange. On international orders, we offer exchange provided above conditions are fulfilled but we do not offer refund on international orders. International orders once dispatched cannot be cancelled or refunded.

 

REFUNDS (upon return)

 

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of the return. 
If approved, then your refund will be processed through a store credit note that can be redeemed on your next purchase. A credit note can only be used for in-store purchases on www.EiraDesigns.com and cannot be redeemed in cash.
Please contact us at if you have any questions with returns and refunds.

EXCHANGES (if applicable)

 

We only replace/exchange items if they are defective or damaged from our end or there is a size issue. If you need to exchange it for the same item, send us an email at It must also be in the original packaging with tag and must be returned within 7 days. 

 

Please note that for international orders, exchanges might not be possible because return shipments to India attract substantial duty/tax charges and more often than not are not able to cross logistical and customs hurdles and consequently, never reach back to us.

 

For returning or exchanging their item/items unless the product was received in a defective condition, the customer will be responsible for paying their own shipping costs as well as duty/tax payment on the return shipment charged by Indian customs at port of entry into India. 

 

Depending on where the customer lives, the time it may take for the exchanged product to reach the destination, may vary.

 

 

 

 

We try and do our very best to fulfil all orders within the specified timeline (25 to 30 days at present) but at the same time some human related delays cannot be avoided many a time.

 

Please note by purchasing from Eira Designs, you are agreeing to our purchasing terms, conditions and policies which includes that we do not offer cancellation and refund on delayed orders as they would be already in the production cycle. We will keep you updated if your order is delayed and send it at the earliest possible date. Be assured that in such a scenario, an order becomes a top priority for us and our production and merchandising team would leave no stone unturned to make sure that the order reaches you at the soonest date.

 

 

Please note during Sale, return, exchange and refund will not be applicable. Exchange will be entertained only if product has a problem or defect.

 

 

Please note by purchasing from Eira, you are agreeing to our purchasing terms, conditions and policies.